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Frequently Asked Questions
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All orders placed today will ship the week beginning November 1st. We recommend that you place your order at least 2 months before your wedding date. Ensure that you receive the flowers that you love, it is never to early to order!
1- Does DebbieCoFlowers.com customize your silk bouquets and flower girl baskets?Yes, all of our silk bouquets and flower girl baskets are hand made to meet the Bride's requirements. Take a good look at ALL of our silk bouquets, any flower from any silk bouquet can be added or removed from another silk bouquet. You can make any silk bouquet larger or smaller. You can change the color or type of ribbons. Change a round silk bouquet into a cascade silk bouquet. Change white silk flowers to ivory or ivory silk flowers to white. Upgrade silk flowers to natural touch (see our tips and ideas page to view our natural touch flowers). Add or remove ribbons and pearls, add details to the silk bouquet stem. All of our flowers can be scented with a lavender, rose or floral mix scent.
2- Do you customize natural touch and silk boutonnieres and corsages? Yes, we can custom make a boutonniere or corsage with an exact flower from your bouquet with coordinating ribbons of your choice. We also customize ribbons of existing boutonnieres and corsages, contact us with your request.
3- Do customization requests have an extra cost?If you are changing the silk bouquet stem wrap ribbon color, changing the white silk flowers to ivory or ivory silk flowers to white, adding or removing pearl sprays, adding a bow, pearl details or a ballerina criss cross to the silk bouquet stem there will be No extra cost and changes should be noted in the comment area at checkout. There may be a charge if you are upgrading the silk flowers to natural touch, changing the silk bouquet size, or adding other custom wrap details to the silk bouquet stem. Click on the contact us tab to receive price information. The prices of our items go by size and silk or natural touch flowers used, not by the changes made.
4- How can I be sure that my natural touch and silk bouquets match my gowns?Send us a swatch of your gowns along with the bouquet name and model number, your name, email address, and wedding date and we will check to ensure a perfect match. Click on our privacy policy located in the bottom right corner of our website to obtain our mail address.
5- Does DebbieCoFlowers.com sell coordinating silk centerpieces and other decorations?Yes, we can create coordinating centerpieces and any other decorations to perfectly match your bouquet. Any centerpiece can be made to any size 14"$39.99, 16" $49.99, 18" $59.99 plus $3.00 each centerpiece for pearl centered stephanotis. Other coordinating decorations include cake toppers, hair combs, garlands, swags, etc. contact us for more detailed information.
6- What stem wrap does your natural touch and silk bouquets include?All of our bouquets are finished with the silk ribbon stem wrap described in the bouquet product detail unless you note another stem wrap preference in the comment area at checkout. You can request other details on your silk bouquet stem such as pearl details, bows, ballerina criss cross, see our tips and ideas page for more information. The default ribbon color used is ivory, white, or moss green whichever coordinates best with your flowers, if you would like a different color please let us know.
7- What materials are your flowers made of?Most of our flowers are made of micro peach, silk, satin, and velvet and can be upgraded to natural touch. Some bouquets already include some natural touch flowers, some are all natural touch flowers (see our tips and ideas page to view our natural touch flowers). Whichever flower you choose, we will use the best quality flower available in your color.
8- How does DebbieCoFlowers.com ship the flowers?We ship Insured via USPS priority which takes 2 to 3 days from date shipped, excludes Sundays, holidays, and intermittent weather. An email notification and tracking information will be sent to you when your order is shipped.
9- Where does DebbieCoFlowers.com ship to?We ship all over the United States.
10- What is DebbieCoFlowers.com's return policy?Due to the hand made, "made to order" nature of our items, and the structure of the wedding industry, cancellations and returns are not accepted and refunds will not be remitted. If the flowers you receive do not meet your expectations you can send them back to be re-arranged, additional shipping and other charges may apply. This service is available for up to 3 days after the flowers are received. Please look at the photos closely, all of our photos are taken close up to show details. Please read the descriptions carefully before ordering. All sizes listed in descriptions are approximate. We insure all orders so if your order were to arrive damaged it is covered in full.
11- How do I care for my natural touch and silk flowers? Store your natural touch and silk flowers in a well ventilated dry area out of direct sunlight in a location in which the the handling will be limited. If you choose to place a scent in the box be sure not to use oils and that the product packaging does not touch the flowers. It is recommended that you place a silica gel pack (found in most shoe boxes) in each box to prevent mold growth. |
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